Note: The New Jersey One Call Center Does Not Mark Out operator facilities.
1. Who should call the One Call Center?
Anyone planning to dig (excavation, demolition, blasting) small or large, construction project or homeowner
2. What type of tickets does the One Call Center process?
. Routine: a regular locate, must wait 3 business days for a mark out, begin digging within 10 business days, ticket expires in 45 business days.
. Update: If there is a reason to update your routine ticket, such as: mismark, not marked etc.
. Damage facility: If you nick or damage an underground facility, you can call the utility in question and then call the one call center to report the damage
. Emergency: Any condition constituting a clear and present danger to life, health or property caused by the escape of any material or substance transported by means of an underground facility or interruption of a vital communication or public service that requires immediate action.
3. What are the hours for the One Call Center?
You can call the One Call center, 7 days a week, 24 hours a day, every day of the year
4. What questions will I be asked when I call the One Call Center
Information to have ready when calling
Company Name/homeowner
First name/ Last name.
Your telephone number, area code first. Please be accurate
Company’s mailing address/homeowner address
Company’s phone number (accurate please)
Fax number (accurate please)
Cell phone or pager number
E-mail address
Town work is being done
Working in a sub-division (development or complex)?
County where work is being done
Latitude and Longitude (optional)
Dig address
Nearest intersecting street
Another intersecting street (optional)
Block and Lot number/ posted (optional)
If the area is marked in white. How many markings?
Where on property can they be found?
Type of work
How deep are you digging?
Who are you working for?
Their mailing address, phone, fax
5. What do the colors mean?
| RED - Electric |
| YELLOW - Gas, Oil, Steam |
| ORANGE - Communications, CATV |
| BLUE - Water |
| GREEN - Sewer |
| WHITE-proposed excavation |
6. Should I mark out in white before calling the One call Center?
If possible, mark out the area that will be excavated in white, before calling the center. Advise the operator where the area marked in white is located, how many areas are marked in white and any other pertinent information
7. Who marks the lines?
Facility operators are responsible to mark out their facilities; often they will have a third party company do their markouts. The New Jersey One Call center does not do mark outs.
8. What should I do if the utility companies do not mark the lines?
Call the One Call Center with your original ticket number and advise the Customer Service representative of the company that did not mark out.
Ways to process tickets
. You can call your ticket by using 1-800-272-1000 and speaking directly with a customer service rep.
. You can fax your request using the New Jersey One Call form. See fax locate agreement form and fax form that must be used to submit your request
. Remote Entry, (IBIS) if your company does any volume exceeding 100 tickets per month, and you have internet access; we will train you to enter your tickets remotely from your computer. You will have to speak with Barbara Bye, 732-394-3010.
