FAQs

What type of tickets does the One Call Center process?

ROUTINE - A regular locate, must wait 3 business days for a mark out, begin digging within 10 business days, ticket expires in 45 business days.
UPDATE - If there is a reason to update your routine ticket, such as: mismark, not marked etc.
DAMAGE FACILITY - If you nick or damage an underground facility, you can call the utility in question and then call the one call center to report the damage.
EMERGENCY - Any condition constituting a clear and present danger to life, health or property caused by the escape of any material or substance transported by means of an underground facility or interruption of a vital communication or public service that requires immediate action.

What are the hours for the One Call Center?

You can call the One Call center, 7 days a week, 24 hours a day, every day of the year.

What questions will I be asked when I call the One Call Center?

Company Name / Homeowner
First name / Last name
Your telephone number, area code first. Please be accurate.
Company’s mailing address / Homeowner's address
Company’s phone number (accurate please)
Fax number (accurate please)
Cell phone or pager number
Email address
Town where work is being done
Working in a sub-division (development or complex)?
County where work is being done
Latitude and Longitude (optional)
Dig address
Nearest intersecting street
Another intersecting street (optional)
Block and Lot number / posted (optional)
If the area is marked in white. How many markings?
Where on property can they be found?
Type of work
How deep are you digging?
Who are you working for?
Their mailing address, phone, fax

What do the colors mean?

RED - Electric
YELLOW - Gas, Oil, Steam
ORANGE - Communications, CATV
BLUE - Water
GREEN - Sewer
WHITE - proposed excavation

Who marks the lines?

Facility operators are responsible to mark out their facilities; often they will have a third party company do their markouts. The New Jersey One Call center does not do mark outs.

What should I do if the utility companies do not mark the lines?

Call the One Call Center with your original ticket number and advise the Customer Service representative of the company that did not mark out.

Should I mark out in white before calling the One Call Center?

If possible, mark out the area that will be excavated in white, before calling the center. Advise the operator where the area marked in white is located, how many areas are marked in white and any other pertinent information.

Who should call the One Call Center?

Anyone planning to dig (excavation, demolition, blasting) small or large, construction project or homeowner.

If a homeowner is hiring a contractor to do the digging, then it is the responsibility of the contractor to call for the dig ticket.


Application For Participation In NJOC Company Database Management Company Information Submission Form Company Message Receiver Update Form Fax-A-Locate Agreement Fax-A-Locate Form Search Request Form IMAP Markout Standards Underground Facilities Act Law Tariff Emergency Information Reporting Dangerous Conditions Form IMAP Promotional Items Draft for Towns Markout Processing Tips Private Facilities Newsletters Board of Public Utilities (BPU) ITIC IMAP One Call Concepts, Inc.	FAQs What type of tickets does the One Call Center process? ROUTINE - A regular locate, must wait 3 business days for a mark out, begin digging within 10 business days, ticket expires in 45 business days. UPDATE - If there is a reason to update your routine ticket, such as: mismark, not marked etc. DAMAGE FACILITY - If you nick or damage an underground facility, you can call the utility in question and then call the one call center to report the damage. EMERGENCY - Any condition constituting a clear and present danger to life, health or property caused by the escape of any material or substance transported by means of an underground facility or interruption of a vital communication or public service that requires immediate action. What are the hours for the One Call Center? You can call the One Call center, 7 days a week, 24 hours a day, every day of the year. What questions will I be asked when I call the One Call Center? Company Name / Homeowner First name / Last name Your telephone number, area code first. Please be accurate. Company’s mailing address / Homeowner's address Company’s phone number (accurate please) Fax number (accurate please) Cell phone or pager number Email address Town where work is being done Working in a sub-division (development or complex)? County where work is being done Latitude and Longitude (optional) Dig address Nearest intersecting street Another intersecting street (optional) Block and Lot number / posted (optional) If the area is marked in white. How many markings? Where on property can they be found? Type of work How deep are you digging? Who are you working for? Their mailing address, phone, fax What do the colors mean? RED - Electric YELLOW - Gas, Oil, Steam ORANGE - Communications, CATV BLUE - Water GREEN - Sewer WHITE - proposed excavation Who marks the lines? Facility operators are responsible to mark out their facilities; often they will have a third party company do their markouts. The New Jersey One Call center does not do mark outs. What should I do if the utility companies do not mark the lines? Call the One Call Center with your original ticket number and advise the Customer Service representative of the company that did not mark out. Should I mark out in white before calling the One Call Center? If possible, mark out the area that will be excavated in white, before calling the center. Advise the operator where the area marked in white is located, how many areas are marked in white and any other pertinent information. Who should call the One Call Center? Anyone planning to dig (excavation, demolition, blasting) small or large, construction project or homeowner. If a homeowner is hiring a contractor to do the digging, then it is the responsibility of the contractor to call for the dig ticket.